Satisfaction Guarantee
It is our mission to ensure that your norpen.bt shopping experience is simple and enjoyable.
Refund and Returns Policy
If you are not completely satisfied with an item, you may return it as soon as you received it. Please note that the item sent to you must be unused, new and original condition with box, including all parts, accessories and packaging. You must contact us to obtain return authorization and shipping instructions. Include a copy of the original invoice with your return along with our proper address on the package.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to send your return as soon as you received it. Save your shipping receipt along with contact number for proof of your return delivery. We are not responsible for return packages that are lost or damaged by the return shipping agent.
After receiving your returned goods, we will process the refund and your account will be credited. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.
Missing, Damaged, Defective or incorrect item sent Return Policy
If an item is missing, damaged, defective, or incorrect, you must contact us by phone or email immediately upon receipt of the package so that we can explain what steps needs to be taken. After 10 days, you must contact the manufacturer about defective or damaged merchandise.